Terms of service

Terms of Service

This website is operated by Qwell.co ("we," "us," "our"). By accessing our site or purchasing our products, you agree to these Terms of Service. If you don't agree, please don't use our site.

We may update these Terms at any time by posting changes here. Continued use of the site means you accept those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.

1. Eligibility
You must be at least 21 years old to purchase Qwell. By placing an order, you confirm that you are 21 or older and legally able to enter into a binding contract under Singapore law.

2. Health Disclaimer
Qwell is a dietary supplement, not a medication. Our products have not been evaluated by Singapore's Health Sciences Authority (HSA) as therapeutic products and are not intended to diagnose, treat, cure, or prevent any disease, including nicotine addiction.

Qwell is designed to support your quitting journey by helping reduce cravings and withdrawal-related discomfort, but individual results vary based on factors including biology, smoking history, and consistency of use.

Before using Qwell, consult a qualified healthcare professional if you:

  • Are pregnant, breastfeeding, or planning to become pregnant

  • Are under 21 years of age

  • Have a pre-existing medical condition (including heart, liver, kidney, or psychiatric conditions)

  • Are taking prescription medication, including antidepressants or blood thinners

  • Have known allergies to any of the listed ingredients

Discontinue use and consult a doctor if you experience any adverse reaction. Qwell is not a substitute for professional medical advice, diagnosis, or treatment. The information on our website, including our science page and blog, is for educational purposes only.

3. Products and Pricing
We make every effort to display our products and pricing accurately, but errors may occur. We reserve the right to correct pricing errors, modify product descriptions, limit quantities, and discontinue products at any time without notice.

We cannot guarantee that the colours displayed on your screen exactly match the actual product. Prices are subject to change without notice.

4. Orders and Payment
We reserve the right to refuse, limit, or cancel any order at our discretion - including orders that appear to be for resale, fraudulent, or in violation of these Terms.

You agree to provide accurate, current information when placing an order. Payment must be received in full before products are shipped. Refunds are governed by our Refund Policy.

5. Intellectual Property
All content on this site - including text, graphics, logos, product names, and the Qwell brand - is owned by QW LABS PTE. LTD.  and protected by Singapore and international intellectual property laws. You may not reproduce, copy, resell, or commercially exploit any part of the site without our written permission.

6. Prohibited Use
You agree not to use the site for any unlawful purpose, to violate intellectual property rights, to harass or harm others, to upload viruses or malicious code, to scrape or collect data from other users, or to interfere with the security of the site. We reserve the right to terminate access for any violation.

7. User Comments and Submissions
If you submit reviews, comments, or feedback to us - through the site, email, or social media - you grant us a non-exclusive, royalty-free right to use, reproduce, and publish those submissions in connection with our business. You're solely responsible for what you submit, and you confirm it doesn't violate any third party's rights.

8. Third-Party Links
Our site may contain links to third-party websites. We're not responsible for the content, policies, or practices of those sites, and any transactions you make with them are at your own risk.

9. Disclaimer of Warranties and Limitation of Liability
The site and our products are provided "as is" and "as available." We make no warranties, express or implied, regarding uninterrupted service, error-free operation, or specific results from product use.

To the fullest extent permitted by Singapore law, Qwell.co, its officers, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or our products - including lost profits, data loss, or personal injury, except where such liability cannot be excluded under Singapore law.

10. Indemnification
You agree to indemnify and hold Qwell.co and its affiliates from any claims, damages, or expenses arising from your breach of these Terms or your violation of any law or third-party right.

11. Privacy
Your personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Governing Law
These Terms are governed by the laws of Singapore. Any disputes will be resolved in the courts of Singapore.

13. General
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not constitute a waiver of that right. These Terms represent the entire agreement between you and Qwell.co regarding your use of our site and products.

14. Contact
Questions about these Terms? Email us at hello@qwell.co.

- Qwell.co